betin Privacy Policy

This privacy policy applies to all services and activities of the betin platform. It takes effect when you visit our website, create an account, or use any of our services. betin believes that full transparency about user information is the foundation of a healthy and trustworthy relationship.

Please read this document carefully. If you do not agree to this policy, please refrain from using our services. Registering or logging in to the platform means you agree to all the terms of this privacy policy.

We may update this policy from time to time. If there are any significant changes, you will be notified by email to your registered address or via a notice on the platform. Continuing to use the service after changes are made means you agree to the updated policy.

betin collects only the information that is necessary to provide services, support security, and meet legal obligations. Collecting unnecessary or excessive information goes against our policy.

2.1 Registration Information

When you open an account at betin, you are required to provide the following information:

• Full name (as per National ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (for OTP verification)
• Email address
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification Information (KYC)

During the account verification process, betin may request the following documents:

• Scanned copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of mobile wallet account

This information is stored under strict security protocols and is used solely for verification purposes.

2.3 Transaction Information

Records of financial transactions made via bKash, Nagad, Rocket, and Upay during deposits and withdrawals are stored in our system. This includes the transaction amount, time, method, and associated reference number.

2.4 Technical and Device Information

Some technical information is collected automatically while using the platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and page visit history
• Cookie and local storage data (see details below)

betin uses collected information only for specific and legitimate purposes. There is no provision for selling it to or transferring it to any third party without permission.

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Ensuring gaming and betting activities run properly
• Processing deposits and withdrawals
• Applying bonuses and promotional offers

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access
• Monitoring suspicious financial activity
• Preventing the use of multiple accounts
• Ensuring age verification (21+ rule)

3.3 Customer Support

Relevant account information is made available to our support team to resolve your complaints or questions promptly. betin provides 24/7 support via live chat and email in both Bengali and English.

3.4 Service Improvement

• Analysing and improving platform performance
• Generating statistics to improve the user experience
• Planning new features and services

3.5 Legal Compliance

Retaining certain information for specified periods as required by applicable law, and responding to lawful requests from legal authorities, are among our obligations.

betin's website uses cookies and similar technologies. Cookies are small text files stored on your device that help recognise you on subsequent visits.

4.1 Essential Cookies

These cookies are essential for operating the service — their main functions are maintaining login sessions, managing security tokens, and temporarily holding form data. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferred language, time zone, and display settings, so you do not have to reconfigure them each time.

4.3 Analytical Cookies

Information about which pages are used most and where users spend the most time is collected in anonymised form to help improve the service.

4.4 Cookie Controls

You can manage or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause issues with logging in and making transactions.

betin never sells personal information. However, information may be shared with a limited number of trusted third parties in the circumstances described below:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is passed to the relevant mobile financial service provider. These providers follow their own privacy policies.

5.2 Technology Service Providers

Certain technology service providers (such as server hosting and cybersecurity services) involved in running the platform may have limited access to information. Confidentiality is guaranteed through contractual agreements with them.

5.3 Game Software Providers

Game studios such as Evolution, Pragmatic Play, JILI, and PG Soft may receive minimum session information to operate their software. This is necessary to ensure fairness and verification of game results.

5.4 Legal Authorities

Providing necessary information in response to a valid court order or a lawful request from an investigating authority is part of our legal obligations.

betin has put in place multiple technical and administrative measures in line with industry standards to ensure the security of user information.

6.1 Encryption Technology

• Data transmission is secured through SSL/TLS encryption
• Passwords are stored using bcrypt or an equivalent hashing algorithm
• Sensitive documents are kept in encrypted storage

6.2 Access Controls

• Only authorised staff can access personal information
• All access is logged and regularly audited
• Two-Factor Authentication is mandatory for staff

6.3 Security Monitoring

Our security team monitors the system around the clock. If unusual activity is detected, immediate action is taken and the affected user is alerted if necessary.

6.4 Response to a Data Breach

In the event of a data security breach, betin will promptly notify affected users and take the necessary steps to minimise harm.

Every betin user has certain rights over their own information. We respect these rights and help put them into practice.

7.1 Right to Access

You may request to know what information we hold about you at any time. We will provide the information within a reasonable time after receiving your request.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. If you submit a request with valid proof, we will verify it and make the necessary changes.

7.3 Right to Deletion

If you wish to close your account, you may inform our support team. However, we are required by law to retain certain information for a specified period. Once that period ends, the information will be securely deleted.

7.4 Right to Object to Processing

You may opt out of marketing or promotional communications at any time. This will not affect any other aspect of the service.

To learn more about responsible gaming and to set your own gaming limits, visit our Responsible Gaming page — where self-exclusion and limit-setting options are described in detail.

betin retains personal information only for as long as necessary. Both service requirements and legal obligations are considered when determining the retention period.

8.1 Active Accounts

All necessary information is retained for as long as your account remains active. Transaction records are kept for an extended period for financial reporting purposes.

8.2 Closed Accounts

Even after an account is closed, certain information must be retained for a specified period as required by law. Once that obligation is met, the information is deleted using a secure method.

8.3 Marketing-Related Information

Once you opt out, processing of contact information used for marketing purposes is stopped immediately.

betin strictly does not provide services to anyone under 21 years of age. Age is verified at registration, and identity documents may be requested in suspicious cases.

If we find that a minor has opened an account, that account is suspended immediately, the related information is deleted, and any deposited funds are returned. Both users and their families are responsible for ensuring the account holder is 21 or older.

If you suspect a minor is using our platform, please notify our support team immediately.

betin reserves the right to amend this privacy policy as needed. Users will be given adequate notice before any significant changes take effect.

Notices of changes will be given through the following:

• A direct message to the registered email address
• A pop-up notification when logging into the platform
• A change to the "Last Updated" date at the top of this page

Continued use of the service after changes have been made means acceptance of the updated policy. If you do not agree with a policy change, you may request that your account be closed.